Privacy Policy

Privacy & Cookie Policy

We respect your privacy. This policy explains how Chicken CycleKit collects, uses and protects any personal information you share with us when using our website. It also explains how we use cookies and similar technologies.

Chicken CycleKit is committed to safeguarding your information. If we ask you to provide details by which you can be identified, you can be assured that it will only be used in accordance with this statement.

This policy was last updated on 1st October 2025.

Contents

• What information we collect
• How we use your information
• Legal basis for processing
• Cookies
• Security
• Sharing your information
• Your rights
• Controlling your preferences
• Links to other websites
• Updates
• Contact us

What information we collect

We only collect personal data you choose to give us, for example when you create an account, place an order, subscribe to our emails or contact our team. This may include:

• Name and contact details (such as email, address and phone number)
• Order and payment details (processed securely through our payment partners)
• Demographic information like postcode, preferences and interests
• Information you provide through surveys, forms or promotions

How we use your information

We use this data to:

• Process your orders and manage your account
• Provide customer support and handle returns
• Improve our products, services and website
• Send you updates about new products, offers or events if you have opted in
• Carry out market research (by email, phone or post, if you agree)

Legal basis for processing

We process your data under the following lawful bases:

• Contract: to fulfil your orders and provide services you request.
• Consent: when you opt in to receive marketing communications.
• Legitimate interest: to improve our services and understand customer behaviour.
• Legal obligation: to comply with UK law and regulations.

Cookies

Our website uses cookies to help us analyse traffic and tailor your experience. Cookies do not give us access to your computer or any data you do not choose to share.

Types of cookies we use include:

• Strictly necessary cookies: Essential for the website to function, such as remembering your basket or login status.
• Performance cookies: Help us understand how visitors use the site (e.g. Google Analytics).
• Functional cookies: Remember choices like location or preferences.
• Marketing cookies: Show you relevant offers or adverts on our site and third-party platforms.

You can manage cookies through our cookie banner when you first visit, or later by adjusting your browser settings:

• Chrome
• Firefox
• Safari
• Edge

Disabling cookies may affect how our site works and limit features such as adding items to your basket.

Security

We use appropriate technical and organisational measures to keep your data secure and prevent unauthorised access, disclosure or loss.

Sharing your information

We do not sell your data. We only share it with trusted service providers (such as couriers and payment processors) when necessary to deliver your order, or if required by law.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your data
• Restrict or object to certain processing
• Request transfer of your data to another provider
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Controlling your preferences

You can update your marketing preferences at any time by clicking the unsubscribe link in our emails or by contacting us at sales@chickencyclekit.co.uk.

Links to other websites

Our site may contain links to external websites. We are not responsible for their content or privacy practices, so please check their own policies before submitting personal data.

Updates to this policy

We may occasionally update this policy to reflect changes in technology, law or our business. Please check back from time to time to stay informed.

Contact us

If you have questions about this policy or your data, please email sales@chickencyclekit.co.uk.